Last updated 24/06/20
We regret to inform you that from 1 May 2020, Action on Hearing Loss no longer sells assistive products. We would like to explain the reason for this decision.
Why are we closing our shop?
In December 2019 the Charity decided its future strategy and the areas that we plan to focus on in future. We intend to concentrate our resources on doing fewer things better, with the aim of having a bigger impact on a larger number of people. As a result, we decided that as there were other organisations selling products, the Charity’s most appropriate contribution in this important area of activity should be to provide impartial advice about the best products available to support people with deafness, hearing loss or tinnitus.
This has been a really difficult decision, which we’ve not taken lightly. We understand that assistive products can make a huge difference to people, which is why we will be continuing to offer advice and information to all our beneficiaries about the different products on the market, and where to buy them. This will in due course be available on our website, our social channels and through our Information Line.
Our accessibility solutions from Louder than Words, including our hearing loop maintenance and installation business will continue, as will our interpreter and other communication support services. Training and consultancy services will also remain available for employers, their staff and customers.
We are very grateful that you have previously chosen to buy items from the Charity and hope that you will continue to support us in other ways.
What about warranties, returns and repairs?
If you bought something from us prior to the closure, the product may be subject to either our 28-day returns guarantee or our one-year warranty. In either case we will continue to fulfil our obligations, as detailed in the terms and conditions relating to our sale of items to you, irrespective of the fact that we will no longer be selling products. Please contact the manufacturer directly if you experience difficulties with your product outside of our one-year warranty. Read our full returns policy here.
We are now able to accept your product returns. Please send to your returns to:
Action on Hearing Loss, Returns Dept, Brightfield Business Hub, Bakewell Road, Orton, Peterborough, PE2 6XU.
Where can I purchase assistive hearing products in future?
We recommend the following suppliers who have a broad range of assistive hearing products:
For all Bellman & Symfon products
Hearing Products International – Echo ®