Coronavirus (COVID-19) outbreak: How you can get help.

Communication tips if you have hearing loss

Make people aware that you are deaf or have a hearing loss and your preferred communication style.

Where lip reading is possible:

  • Make sure they face you
  • Make sure you can see their face clearly
  • Make sure the person gets your attention before they start speaking
  • Ask them to speak normally and not exaggerate their lip movements

The below are particularly important when someone cannot use visual cues, such as on the telephone or when wearing a mask:

  • Ask them to speak clearly
  • Ask them to repeat or say things differently if you do not understand what they have said
  • Reduce background noise as much as possible by moving to a quieter space if possible
  • Use assistive devices like remote microphones with hearing aids to improve the quality of speech over background noise
  • Write things down – use pen on paper, text on device screens or whiteboards
  • If possible, ask them to speak to a relative or friend

Download our communication tips card

Where can I learn to lipread?

If you don’t already lipread, have you thought about learning? Joining a friendly lipreading class can give you skills to help you communicate, and you can pick up tips from people in a similar position to you.

Find out more about lipreading classes.