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Become a Trustee

We are looking for a Digital Trustee and a Finance Trustee to support our life-changing work.

Action on Hearing Loss is the largest charity in the UK supporting people living with deafness, hearing loss and tinnitus. From providing day-to-day care and practical information, to campaigning for a fairer world and funding research to find a cure – we’re taking action on hearing loss.

There are 12 million people in the UK who are deaf, have hearing loss or tinnitus. The Board of Trustees has recently undertaken a review of the Charity’s strategy to ensure that we use our resources as effectively as possible to reach and have an impact on the lives of as many of these people as possible. We require new skills, experience and insight at the Board level to drive forward the new strategy.

We are seeking to recruit two Trustees in the following areas.


Action on Hearing Loss is committed to changing its systems, services, spending profile and culture to reach more deaf people and those living with hearing loss and tinnitus through digital routes. We are ensuring the services we deliver are relevant to them and that we deliver a great experience for our supporters. And we are doing it quickly, especially in light of the rapid changes due to COVID-19.

We are excited about the opportunities but also want to ensure that this is being done well and accountably. So we are delighted to be appointing a new Trustee, with digital expertise, to support the board, the CEO and the senior leadership to drive through this desire to reach every person affected by deafness, hearing loss and tinnitus.

We are looking for someone with strategic level experience of either directly delivering big, complex digital change programmes, or of working at a senior level in digital marketing. The sector doesn’t matter but you must be passionate about helping deaf people and those with hearing loss and tinnitus.


Over the past two years, Action on Hearing Loss has done a great deal to successfully restore its financial stability, with a necessary focus on short-term liquidity. Moving beyond this, there remains work to be done to ensure that the charity’s financial operating model supports long-term sustainability and growth.

We are seeking a Trustee with financial expertise (CCAB qualified or equivalent) to supplement existing experience on the Board. The role will be an important member of the Finance Committee which provides scrutiny and guidance to the Executive and the Board on all financial matters. Experience in leading and challenging finance teams at senior levels is required.

About the role of a Trustee

Trustees play a fundamentally important role in any charity and hold ultimate legal responsibility for the organisation. Amongst other things, they set the strategic direction of Action on Hearing Loss, ensure charity is acting responsibly and in the best interests of our beneficiaries and hold the Executive to account in the management of the organisation. They are asked to bring to bear their skills, experience and knowledge to undertake their role.

The key responsibilities are:

  • To ensure Action on Hearing Loss’s activities are within the law, its charitable objectives and governing documents.
  • To determine and work towards achieving Action on Hearing Loss’s mission and purpose and to guard Action on Hearing Loss’ ethos and values.
  • To approve Action on Hearing Loss’ organisational strategy.
  • To approve budgets and monitor financial and operational performance.
  • To ensure that Action on Hearing Loss’ properties, assets and other resources are protected and managed effectively.
  • To support the Chief Executive in achieving Action on Hearing Loss’ mission and to review his or her performance.
  • To be able to work as a member of a team and willingness to take collective responsibility for the governance of Action on Hearing Loss.
  • To be willing to devote the necessary time and effort to perform the duties of a Trustee, showing long term commitment to Action on Hearing Loss and its offering.
  • Demonstrate an understanding of the role of a trustee / non-executive director, have sound independent judgement, strategic vision and the ability to think creatively.

However, we are committed to increasing the diversity of the Board and we do not wish these requirements to be barriers to that objective. Where these skills and experiences are not in place, we will work with the right candidates to train and induct them into the role. We believe that the role of Trustee not only supports the Charity but will also allow candidates to gain valuable skills that can be used to further your career.

Time commitment

Trustees are expected to attend all board meetings which are held on average 4 times a year during normal office hours and tend to last the whole day. Trustees are also likely to be appointed to one of the Board’s Committees which would involve a further set of quarterly meetings which last no more than 2 hours. In addition to attendance at meetings, time will also be required to read papers and prepare for meetings.

There will be a small number of additional meetings such as away days and occasional social events. Trustees will also be offered the opportunity to visit our services to see the work that we do first-hand.

Appointment process

Trustees at Action on Hearing Loss are put forward for election by our 13,000 Members following a robust recruitment exercise led by the Board. We expect interviews to take place in early September 2020 and the final appointments to be made in October 2020.

Diversity and inclusion

Action on Hearing Loss is committed to diversity and inclusion. We welcome all applications and the Board is particularly keen to attract BAME and younger candidates as well as from those with lived experience of deafness, hearing loss or tinnitus to apply. As a UK charity, we also actively seek applications from across all nations and we will accommodate geographical diversity to ensure access and engagement.

How to apply

To apply for the role, please send your CV along with a cover letter explaining why you are interested in the role to by 12pm Friday 21 August 2020.

Further information

If you wish to speak to someone about this, please contact Steven Maiden at