Coronavirus (COVID-19): information and support

If you are worried about fraud

If somebody claiming to be from Action on Hearing Loss asks you for money or your personal details and you feel suspicious about them, you can contact our friendly Supporter Team to check.

Sadly, sometimes supporters are targeted by people trying to fraudulently obtain money or personal details. This could be through social media, or over the phone. 

Please let us know if anyone suspicious contacts you by email, on social media or on your doorstep, claiming to be from Action on Hearing Loss or RNID. 

Fraud brought to our attention

Street fundraising

Action on Hearing Loss has received reports that in July 2020, a man identifying himself as a “deaf agent” was collecting donations on the streets of Petersfield, Hampshire. Action on Hearing Loss is not undertaking any street fundraising and this man is in no way connected or affiliated to Action on Hearing Loss.

Always check for ID: street collectors must present an ID badge including the details of their licence to collect.

If you believe you have been scammed, or witnessed a scam, contact Action Fraud, the UK’s national reporting centre for fraud and cybercrime, on 0300 123 2040 or via the Action Fraud website.

Empowerment bonus allowance

In February 2016, a man named Kevin McCarthy (using various other names as well) contacted people and stated he was working with the government and Action on Hearing Loss to help people collect their ‘empowerment bonus allowance’. He was using the email address ‘’ and ‘’. This was a scam. Do not give any personal information or money to this man.

Tell us your concerns 

If you have any concerns about fraud, please contact our Supporter Care team:

033 3320 6995
020 3227 6185