Coronavirus (COVID-19) outbreak: How you can get help.

If you are worried about fraud

If somebody claiming to be from Action on Hearing Loss asks you for money or your personal details and you feel suspicious about them, you can contact our friendly Supporter Team to check.

Sadly, sometimes supporters are targeted by people trying to fraudulently obtain money or personal details. This could be through social media, or over the phone. 

Please let us know if anyone suspicious contacts you by email, on social media or on your doorstep, claiming to be from Action on Hearing Loss or RNID. 

Fraud brought to our attention

Empowerment bonus allowance

In February 2016, a man named Kevin McCarthy (using various other names as well) contacted people and stated he was working with the government and Action on Hearing Loss to help people collect their ‘empowerment bonus allowance’. He was using the email address ‘’ and ‘’. This was a scam. Do not give any personal information or money to this man.

Tell us your concerns 

If you have any concerns about fraud, please contact our Supporter Care team:

033 3320 6995
020 3227 6185