The donations we receive from our amazing supporters allows Action on Hearing Loss to fund the cutting-edge research, life-changing services and transformative campaigning that helps change the world for people who are deaf, have hearing loss or suffer from tinnitus. Thank you.
As part of our fundraising, we communicate with supporters in a number of different ways, while giving people the opportunity to decide how they hear from us – or if they want to hear from us at all.
Sending you emails
Sending you an email is the quickest, easiest way that we can stay in touch and keep you up to date about the incredible work you are making possible.
We’ll only ever email you if we have your permission to do so, and you’ll always be given a link allowing you to unsubscribe from future emails in the communications we send you.
Getting in touch by post
Sending supporters items in the post is a popular way of letting people know about the work they are making possible, asking people to give and sending supporters items and content they tell us they love.
Every time we send you a letter, we’ll tell you how you can change the way we communicate with you and give you the opportunity to opt-out of postal communications in the future.
If you do opt-out, we’ll only send you items we are obliged to send you, such as information about a Direct Debit or items that make up part of a Membership or Subscription you have with us.
Calling you on the phone
Telephone fundraising allows us to communicate with you in a personal and friendly way – and is a great way for us to tell you about our work.
When you receive a call from us, we want you to receive the best possible experience, which is why we work with professional telephone fundraising agencies, who make calls on our behalf. Every call made by a third-party agency is recorded, which allows us to monitor calls to ensure they meet our high standards and that you are not being pressured into supporting us.
At the start of any call you will always be told you are being contacted on Action on Hearing Loss’s behalf and you’ll only be asked to proceed with the call if you are happy for the call to be recorded.
We will only ever call you if you’ve given us your permission to do so and at the end of every call, you should always be asked to reconfirm how you’d prefer to hear from us in the future. Our fundraisers should also tell you that they are being paid a small fee to make calls on our behalf.
It is our intention that every fundraiser making calls for Action on Hearing Loss is knowledgeable about our work, polite, courteous and able to provide contact details for you to confirm that the call is genuine.
Sending you a text
Getting in touch by text message is a great way of providing you with a quick update about our work or how you can support it!
We’ll only ever get in touch by text if we have your permission to do so, and you’ll always be given instructions letting you know how you can stop receiving text messages or phone calls from us in the messages we send you.
If you’re worried about how we’ve communicated with you
If you’re concerned about any communications you have received from us, please contact our Supporter Care team:
- 033 3320 6995
- 020 3227 6185
If you are worried that you might have been the victim of fraudulent communications made in our name, please check our fraud advice page for more information.