Coronavirus (COVID-19) outbreak: How you can get help.

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What to do if your hearing aids need adjusting or repairing during the coronavirus outbreak

You may be able to get your hearing aids repaired during this time, but it’s likely there will be a delay. 

This will depend on what needs doing, and the availability of your hearing aid provider.

Contact your hearing aid provider

Most face-to-face audiology services have been put on hold during the coronavirus outbreak.

You should contact your hearing aid provider if you need adjustments or repairs made to your hearing aids as they may be running a postal repair service.

This means you can send your hearing aids to the hospital and have them sent back once they’ve been repaired.

If you have trouble contacting your provider, you can contact our Information Line. We can help you find the information for who to contact.

If your audiology department or private clinic doesn’t have this service available, they should tell you what you can do instead, or tell you how long the wait will be.

Do not leave your home to visit your hearing aid provider unless your audiologist tells you to.

Solving common hearing aid problems

In some cases, problems with hearing aids can be solved simply. If you feel confident to try this, you might find the information on this page helpful. If you don’t want to try this, or if you’re unsure, you should contact your hearing aid provider.

If you haven’t been wearing hearing aids for very long, our tips for adjusting to hearing aids might help.

You can also watch videos that troubleshoot common hearing aid problems.

If you’re still not sure what’s wrong with your hearing aid and would like some advice, you should contact your hearing aid provider. 

Hearing no sound, or very muffled sound

If you’re having trouble hearing things with your hearing aid, you should check:

  • that the hearing aid is fitted comfortably
  • that the hearing aid is switched on properly
  • the volume control on your hearing aid, if it has one
  • that you haven’t switched your hearing aid to the hearing loop setting by accident
  • that there isn’t moisture or wax in the tubing
  • that the earmould or soft tip (if your hearing aid has one) isn’t blocked with ear wax
  • to see if the wax filter needs changing, if you have an in-the-ear or a receiver-in-the-ear hearing aid
  • that the battery is the right way round, or needs replacing.

Hearing whistling or squeaking noises

If you’re hearing whistling or squeaking noises from your hearing aid, this might mean that:

  • the hearing aid isn’t in your ear properly. Check it by taking it out and gently pushing it back in
  • you have a build-up of wax in your ear. You can soften it with olive oil

You should contact your hearing aid provider if:

  • the earmould has broken and is not wearable
  • the ‘elbow’ is broken
  • the hearing aid is not producing any, or very little sound, even after troubleshooting
  • you have lost a hearing aid.