Coronavirus (COVID-19) outbreak: How you can get help.

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Contacting the NHS if you are Deaf or have hearing loss and think you have symptoms of coronavirus

Do not leave your home if you have coronavirus (COVID-19) symptoms.

The NHS website describes the symptoms as:

  • a high temperature – this means you feel hot to touch on your chest or back (you don’t need to measure your temperature)
  • a new or continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

If you have either of these symptoms, stay at home to protect others. Do not go to places like a GP surgery, pharmacy or hospital.

Use the 111 online coronavirus service to check your symptoms and find out what to do.

When to call NHS 111

Only call NHS 111 if:

  • you cannot get online to check your symptoms
  • you are unable to use NHS 111 online
  • you have been told to do so
  • your symptoms have worsened.

How to call NHS 111

If you have hearing loss and cannot hear on the phone

You can call NHS 111 using the confidential relay service Relay UK

To use the service, download the Relay UK app onto your smartphone, tablet or computer and link it to your phone number. 

You can then contact NHS 111 through the Relay UK app by dialling 18001 111. 

You type what you want to say and a Relay Assistant will speak it to the NHS 111 operator and type their reply for you to read.

You can also dial 18001 111 on a textphone.

Find out more about how to use the service on the Relay UK website.

If you use BSL (British Sign Language)

If you are in England or Wales:

  • Use the NHS 111 BSL Service run by InterpreterNow. You can download the app or use the service on your computer or laptop.

If you are in Scotland:

  • Use the contactSCOTLAND-bsl interpreting video relay service. You can download the app or use the service on your computer or laptop.

If it’s an emergency and you need an ambulance 

If it’s a life-threatening emergency, call 999. 

You must tell the operator if you have coronavirus symptoms.

999 through a Relay Assistant

Dial 18000 instead of the normal 18001 through the Relay UK app or from a textphone.

Find out more about calling 999 through Relay UK.

999 using a text – emergencySMS

You must register your phone before you can send a text message to 999 using the emergencySMS service. Do it now – don’t wait for an emergency.

Text the word ‘register’ to 999. You’ll need to register again if you change your phone number.

Find out more about emergencySMS and how to use it on the Relay UK website.