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Information and support during the coronavirus (COVID-19) outbreak

Page last updated: 25 August 2020

We are working hard to continue to help and support everyone who needs us during the coronavirus outbreak. The health and wellbeing of the people we support, our volunteers and our staff remains our priority.

We are also committed to making sure the government understands and responds to the needs of people who are deaf or have hearing loss in their response to the pandemic. Find out more about our influencing work.

If you have any questions or need more information, get in touch with our friendly Information Line:

0808 808 0123
Text message
0780 000 0360
Relay UK
18001 then 0808 808 0123
0808 808 9000

Lines are open Monday to Friday, 9am to 5pm.

For information and support in British Sign Language (BSL), contact our BSL Information Service.

Emergency COVID-19 appeal

We’ve partnered with Central Middlesex Hospital, Northwick Park Hospital and Ealing Hospital to raise £50,000 to supply 300 personal listening devices to help their patients and staff hear while in hospital
Donate now

If you used our local face-to-face services

Following government guidance, we have paused our face-to-face local services and events, including our:

  • hearing aid support drop-ins and home visits
  • information stands and talks
  • face-to-face befriending
  • support group meetings.

But we are still here to support you in different ways, such as over the phone or through video calls. Find local support services.

You can also contact our Information Line for information and support and see our online information below.

If you use hearing aids

Face coverings: how the regulations apply to you

What to do if you need new hearing aid batteries or tubing during the coronavirus outbreak.

What to do if your hearing aids need adjusting or repairing during the coronavirus outbreak.

How to keep your hearing aids clean during the coronavirus outbreak.

What to do if you’re waiting for hearing aids to be fitted during the coronavirus outbreak.

If you need support with your tinnitus

Contact our Tinnitus Helpline (lines are open Monday to Friday, 9am to 5pm):

0808 808 6666 (freephone)
Text message
07800 000360 (text message only)

Managing tinnitus and stress during the coronavirus outbreak

See the British Tinnitus Association website for more guidance on managing tinnitus at this time

If you lose your hearing

What to do if you lose your hearing during the coronavirus outbreak.

If you’re looking for official guidance on coronavirus

For official government advice on coronavirus, visit the GOV.UK website.

Find out the latest guidance on face coverings, when you need to wear them and what we’re calling on the government to do.

For health advice on coronavirus, visit the NHS website.

The charity Sign Health provides BSL videos of the guidance published by the NHS. You can watch these on the SignHealth website.

If you are working from home

Working from home during the coronavirus outbreak.

If you’re feeling stressed or anxious

Looking after your mental health and wellbeing during the coronavirus outbreak.

If you’re a health professional or other organisation

Coronavirus policy statement.

Communication tips for health and social care professionals.

Communication tips

Communication tips for people with hearing loss

Communication tips for the general public

If you need communication support

We are continuing to run our communication support services. We are regularly reviewing our approach in line with the latest government guidance.

SignHealth and InterpreterNow have launched BSL Health Access. This is a free service providing on-demand access to a BSL interpreter for Deaf people in health settings. You can find out more about BSL Health Access on their website.

If you’re looking for technology and assistive devices to help

We have a new online shop in partnership with Connevans, one of the leading suppliers of assistive devices and technology. Visit our shop for equipment such as alarms, phones and listening devices to help.

You can also contact our Information Line with any questions.