Page last updated: 3 July 2020
We hope you and your family are doing OK in these challenging times.
We are working hard to continue to help and support everyone who needs us during the coronavirus outbreak. The health and wellbeing of the people we support, our volunteers and our staff remains our priority.
We are also committed to making sure the government understands and responds to the needs of people who are deaf or have hearing loss in their response to the pandemic. Find out more about our influencing work.
If you have any questions or need more information, get in touch with our friendly Information Line:
- 0808 808 0123
- Text message
- 0780 000 0360
- Relay UK
- 18001 then 0808 808 0123
- 0808 808 9000
Lines are open Monday to Friday, 9am to 5pm.
For information and support in British Sign Language (BSL), contact our BSL Information Service.
Emergency COVID-19 appeal
If you used our local face-to-face services
Following government guidance, we have paused our face-to-face local services and events, including our:
- hearing aid support drop-ins and home visits
- information stands and talks
- face-to-face befriending
- support group meetings.
But we are still here to support you in different ways, such as over the phone or through video calls. Find local support services.
You can also contact our Information Line for information and support and see our online information below.
If you use hearing aids
If you need support with your tinnitus
Contact our Tinnitus Helpline (lines are open Monday to Friday, 9am to 5pm):
- 0808 808 6666 (freephone)
- Text message
- 07800 000360 (text message only)
See the British Tinnitus Association website for more guidance on managing tinnitus at this time
If you lose your hearing
If you’re looking for official guidance on coronavirus
For official government advice on coronavirus, visit the GOV.UK website.
In June, face coverings became mandatory on public transport and hospitals in England and Scotland. Find out the latest guidance on face coverings, when you need to wear them and what we’re calling on the government to do.
If you think you may have symptoms of coronavirus
For health advice on coronavirus, visit the NHS website.
The charity Sign Health provides BSL videos of the guidance published by the NHS. You can watch these on the SignHealth website.
SignHealth and InterpreterNow have launched BSL Health Access. This is a free service providing on demand access to a BSL interpreter for Deaf people in health settings. You can find out more about BSL Health Access on their website.
If you are working from home
If you’re feeling stressed or anxious
If you’re a health professional or other organisation
If you need communication support
We are continuing to run our communication support services. We are regularly reviewing our approach in line with the latest government guidance.
If you’re looking for technology and assistive devices to help
We recommend the following suppliers who have a broad range of assistive hearing devices:
You can also contact our Information Line with any questions.
On 1 May 2020, Action on Hearing Loss stopped selling assistive devices. Find out more about the decision here and what to if you need to return an item.