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Social research reports

Read our latest social research reports.


Hearing Matters 2015

Hearing loss is major public health issue that affects more than 12 million people across the UK. Read our report which outlines updated evidence demonstrating the link between hearing loss and mental health.

Read more about Hearing Matters


Speak Easy: hearing the views of your customers 2016

In summer 2016, we launched Speak Easy: Hearing the views of your customers – a comprehensive report calling on restaurants, cafés and pubs to reduce background noise.

Download Speak Easy


Managing hearing loss when seeking or in employment 2016

Our report, funded by the Department for Business, Innovation and Skills (BIS), details how lipreading and related support can help people with hearing loss stay in, and find, work.

Download managing hearing loss when seeking or in employment


Hidden Disadvantage 2014

We wanted to know why people with hearing loss are still missing out at work. So we conducted a survey to dig deeper into people’s employment experiences, the types of support and adjustments people made use of at work, and views on barriers to employment.

Download Hidden Disadvantage


Progress on Pause 2015

What can be done to improve the experience of people who use subtitles on linear TV and on-demand services? Read our report Progress on Pause, launched in 2015 as part of our Subtitle it! campaign.

Download Progress on Pause


Working for Change: Support and advice needed for people with hearing loss or deafness in work

We wanted to understand what support people with hearing loss or deafness would find most beneficial, so they can feel empowered to be open about their hearing loss and get the support they need in the workplace. This report brings together survey and qualitative research from 2019, in addition to previous research from Action on Hearing Loss.

Download Working for Change 2020

Download Working for Change workplace experiences 2018

Download Working for Change survey 2018


Good Practice 2018

This report presents the findings of survey research exploring the experiences of people who are deaf or have hearing loss when accessing GP surgeries.

Download report for England

Download report for Northern Ireland

Download report for Scotland

Download report for Wales


Northern Ireland Audiology Services Patient Survey 2018

In a survey commissioned by the Health & Social Care Board, we asked patients who had a hearing aid fitted between October 2013 and September 2017 to give their opinion on the quality of service they had received from their local NHS Audiology clinic.

Download Northern Ireland Audiology Services Patient Survey 2018


On the Right Track? 2018

This report present findings of survey research exploring transport experiences of people who are deaf or have hearing loss.

Download On the Right Track


Valuing Audiology 2019

Valuing Audiology looks at the performance of NHS hearing aid services in England, and sets out policy solutions to increase accountability, boost access, ensure adherence to national guidance, and make use of emerging technology.

Download Valuing Audiology summary report

Download Valuing Audiology full report


Joining Up

Why people with hearing loss or deafness would benefit from an integrated response to long-term conditions.

Download our Joining Up report


A World of Silence

Around 400,000 older people live in the UK’s care homes and the number is set to grow each year. Making sure these people receive the best care possible is an urgent priority.

Download A World of Silence